Giacomo Casanova Ltd. is committed to deliver your products as fast as possible. We know how much you desire to receive them, so, to thank you for your trust in us we do our best, even under uncertain conditions as those created by Covid-19. Anyway beware that:
- Shipments will be executed with an Independent Transport Agency (DHL, DPD, FedEx, TNT, UPS…).
- The order processing happens within 2 working days from its input in our website (paper works, products safe-box preparation, courier scheduled pick-up).
- If the product is not in stock, you will see it before closing the order. If you proceed with the payment you order will be anyway valid, but shipment will happen as soon as products reach our central warehouse. Indication of waiting time will be anyway given via additional email.
- Deliveries will be realised from Monday to Friday (national holiday excluded).
- Before we can dispatch your purchase, we may need to confirm your details with your card issuer. We’ll do our best to keep delays to a minimum. Delivery time may vary from country to country.
- The delivery time depends mainly from final destination place. If your location is located far away from a big city centre or urban area or its population is less than 5.000 persons, the delivery time could be 2-3 days longer. Here below we add a schema of average days of delivery per country/continent served.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during sale.
- Default handling time 1-2 working day
- Shipping time to Italy 2-4 working days
- Europe 3-5 working days
- Rest of the countries 5-15 working days
Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.
Please note that upon receipt of an order, it is necessary to check its contents for compliance with the list of goods in the receipt. Your signature confirms your agreement with the correct contents of the parcel.
We offer a delivery on selected countries in the list you may see at checkout page.
Your delivery will be always given a tracking code allowing you to follow it on the provided link: these details will be sent to you with shipment confirmation email. Other products could not have tracking details, depending on the carrier: if they have you’ll be given tracking details for them via email too.
The transport agency will deliver from Monday to Friday, and will set a delivery time with the client before going.In case of disagreement with the transport agency, we suggest you contact us so we can help you with the issue management. Please write to firstname.lastname@example.org.
Delivery dates will vary depending on the product, size and the location where the product has to be delivered. The products will be delivered within the agreed time unless the client requires the product to be handed in after the agreed date.
If you wish to modify your product delivery date, previous notification of at least the same number of days than the delivery time is required.